Timeouts

Respondents were terminated if they took longer than the defined timeout value between answering questions.

The default setting for new surveys is 30 minutes. This timeout can be changed.

Set Limit for Timeouts

1. To change Timeout, click on the [Timeouts] button located at the top of Activity Summary
2. A pop-up window will be displayed similar to that below.
   
   
   
3. Type in the new value and select the desired timeout unit by choosing an option from the drop down menu – weeks, days, hours, minutes or seconds.
4. Click [Save] to save new value for the timeout

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Close All Timeouts

1. To merge timeouts from active into closed click on the [Timeouts] button
2. Click [Close all timeouts] button
   
   
   
3. The Activity Summary is updated

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